Responsible Gambling

Gambling online can be a thrilling experience, but if you choose to play at any of the casinos listed on our site then you should be aware that gambling can also be highly addictive.

It is important to be able to manage the money and time you spend gambling, and to understand the warning signs that can point to a potential problem.

This page will help you to be aware of behavior that might signal a problem, and point you in the direction of organisations who can help people who have issues with gambling online.

Self-Assessment – Do I Have a Problem With Gambling?

The following is a list of indicators that show you may have a problem with gambling. Take the time to consider them honestly:

  • You spend more money than you can afford to on gambling online.
  • You find it difficult to stop gambling, or cut down.
  • You argue with your friends and family about the time and money you spend.
  • You spend less time in other activities and hobbies that you normally enjoy.
  • You think about gambling all the time.
  • You lie or hide the truth about your gambling from other people.
  • When you lose you chase your losses to try to get out of trouble.
  • You keep spending money on gambling until you have nothing left.
  • You borrow money, sell items you own, or forgo paying bills to keep gambling.
  • You have to bet larger amounts to get the same enjoyment as you used to.
  • You neglect your family, work, and personal responsibilities due to your gambling.
  • You feel worried, anxious, depressed, guilty and irritable.

How To Manage Your Gambling and Stay In Control

Under the terms of a UK Gambling Commission license gambling sites must provide customers with suitable tools with which they can mange their time and money spent online.

These options are available in your casino account and should be used to help control your gambling.

Set Limits on Deposits, Wagers and Losses

Use this tool to set a limit on the amount you can spend during a specified period of a day, a week or a month. Once you have reached your limit you will not be able to deposit or wager again until the period is over.

Time Outs

In your account you will be able to set a time out of 24 hours, one week or one month. During this time your account will be locked and you will not be able to log in and play.

Self-Exclusion

The Self-Exclusion option, also available through your account or by contacting the customer support team, allows you to suspend your account for a minimum period of six months. During this time the casino will not be able to contact you and you will not be able to log in.  A casino must take reasonable steps to ensure that you do not register with a new account under a different alias during this time.

If you wish you can choose to self-exclude permanently.

Organisations Who Can Help People With Gambling Problems

The following organisations can help you if you think you have an issue with gambling online.

  • BeGambleaware – This is the first port of call for anyone who is worried about their own gambling, or that of a friend. The site is advertised on every licensed online gambling site in the UK.
  • Gamcare – Gamcare are responsible for the National Gambling Helpline. They will give confidential advice, support and information. They can be contacted by phone or online through a forum and a live chat service.
  • Gamblers Anonymous – This is a support organization that runs meetings across the UK to offer support and advice to problem gamblers.
  • The National Problem Gambling Clinic – This group provide support in group meetings and offers a 1 to 1 treatment service.

Protecting Minors

It is illegal to gamble if you are under 18 and it is a stated aim of the UK Gambling Commission to protect minors and vulnerable people from gambling. There are various safeguards that can be put in place to prevent children from accessing online casinos, including Cybernanny and NetGuard. You can also contact your Internet Service Provider for further advice in this area.